LHR Lost and Found – London Heathrow Airport (LHR)
London Heathrow Airport (LHR) is one of the busiest airports in the world, handling millions of passengers every year. With such high foot traffic, it’s not uncommon for travelers to misplace personal belongings. If you have lost an item at Heathrow, don’t panic! This page will walk you through everything you need to know about the LHR Lost and Found process, helping you increase your chances of recovering your lost belongings quickly and efficiently.
How Heathrow’s Lost and Found System Works?
Heathrow Airport has a dedicated Lost Property Office, managed by Excess Baggage Company, which handles misplaced items found within the airport terminals. However, the process of retrieving your lost item depends on where it was lost—whether in a terminal, on a plane, or in airport transportation.
What to Do If You Lose an Item at London Heathrow Airport?
If you realize that you’ve lost something at Heathrow, follow these steps:
- Stay Calm and Retrace Your Steps – Try to recall where you last saw the item.
- Check with Nearby Airport Staff – If you’re still in the airport, ask staff members if they’ve seen your missing item.
- Report the Lost Item Online – Heathrow’s Lost Property Office provides an online portal where you can report your missing belongings.
- Contact the Airline – If you lost your item on a plane, you need to contact the airline directly.
How to Report a Lost Item at Heathrow Airport?
Here’s a detailed table outlining the process for reporting a lost item at Heathrow Airport
| Action | Method | Details | Response Time | Important Notes |
| Online Report | Heathrow Lost Property Portal | Fill in:- Item description- Date/time lost- Terminal/location- Contact details | Immediate confirmation2-3 days for search results | Most efficient method24/7 availability |
| Phone Report | ☎ +44 (0)20 8745 7727 | Provide same details as online form | Immediate response during hours | Mon-Fri 9AM-5PM GMTBest for urgent items |
| In-Person Report | Visit Lost Property Office in relevant terminal (T2/T3/T4/T5) | Speak to staff directlyMay complete form on-site | Immediate search attempt | Open Mon-Fri 9AM-5PMBring ID for collection |
| Airline Report | Contact your airline’s lost property desk | Required for items lost on aircraft | Varies by airline | Different from airport lost property |
| Email Follow-Up | ✉ lostproperty@heathrow.com | Include reference number if available | 48-hour response | Good for additional details |
What to Do If You Lost an Item on an Airplane?
If you suspect that your lost item was left on a flight, you should:
- Contact the airline directly – Each airline has its own lost and found department.
- Check the airline’s website – Many airlines have online forms to report lost items.
- Visit the baggage services desk – If you’re still at the airport, check with your airline’s baggage claim office.
Visit: HND Lost and Found – Haneda Airport
What Happens After Reporting a Lost Item?
- The LHR lost and found team will search their database and storage.
- If found, you’ll be notified via email or phone.
- You can collect the item in person or arrange for courier return (charges apply).
Fees Associated with Recovering Lost Items
While reporting a lost item is free, retrieving it may involve a retrieval fee based on the item’s value. Typical charges include. Here’s a well-structured table outlining the fees associated with recovering lost items at London Heathrow Airport (LHR).
| Service | Fee | Additional Notes |
| Storage Fee (After 24 Hours) | £5 per day | Charged if the item is not claimed immediately. |
| Collection Fee | £15 | Payable upon retrieval at the Lost Property Office. |
| Courier Return (UK) | £15 + shipping costs | Price depends on courier service & item size/weight. |
| International Return | £15 + international shipping | Subject to courier rates & customs fees. |
| High-Value Items | Case-by-case basis | Extra verification may be required. |
| Unclaimed Items | Donated/sold after 90 days | Proceeds may go to charity. |
Accepted Payment Methods
- Credit/Debit Cards (Visa, Mastercard)
- Contactless payments (Apple Pay, Google Pay)
Terminals Overview At London Heathrow Airport (LHR)
Here are the key terminals at London Heathrow Airport with their main features.
- Terminal 2 (The Queen’s Terminal)
- Home to Star Alliance airlines (e.g., United, Lufthansa, Air Canada).
- Modern facilities with fast security lanes.
- Direct access to Heathrow Express & London Underground (Piccadilly Line).
- Terminal 3
- Serves One world & other airlines (e.g., British Airways, Emirates, Virgin Atlantic).
- Features premium lounges (e.g., BA Galleries Lounge).
- Close to hotels like Sofitel London Heathrow.
- Terminal 4
- Hub for SkyTeam airlines (e.g., KLM, Air France, Delta).
- Recently renovated with improved shopping/dining.
- Lost & Found Office: Near Arrivals (Mon-Fri, 9 AM–5 PM).
- Terminal 5 (British Airways’ Home Terminal)
- Exclusively used by British Airways and Iberia.
- Split into T5A, T5B, and T5C (free transit via shuttle).
- Fast Track Security & luxury shopping (e.g., Harrods, Rolex).
How to Contact LHR Lost and Found Directly?
Here’s a clear and structured table for contacting LHR Lost and Found directly, including all relevant details:
| Contact Method | Details | Availability |
| Phone Number | +44 (0)20 8745 7727 (Mishandled Baggage & Lost Property) | Mon-Fri: 9:00 AM – 5:00 PM (GMT) |
| lostproperty@heathrow.com | 24/7 (Response within 48 hours) | |
| Online Form | Heathrow Lost Property Report | 24/7 |
| In-Person (Terminal 2) | Lost Property Office, Arrivals level (near baggage reclaim) | Mon-Fri: 9:00 AM – 5:00 PM (GMT) |
| In-Person (Terminal 3) | Lost Property Office, Arrivals level (near baggage reclaim) | Mon-Fri: 9:00 AM – 5:00 PM (GMT) |
| In-Person (Terminal 4) | Lost Property Office, Arrivals level (near baggage reclaim) | Mon-Fri: 9:00 AM – 5:00 PM (GMT) |
| In-Person (Terminal 5) | Lost Property Office, Arrivals level (near baggage reclaim) | Mon-Fri: 9:00 AM – 5:00 PM (GMT) |
Final Thoughts
Losing an item at London Heathrow Airport can be stressful, but by acting quickly and using the LHR Lost and Found services effectively, you have a good chance of recovering your belongings. Remember to report your lost item promptly, follow up with the Lost Property Office, and take preventative measures to safeguard your valuables while traveling.
FAQs on London Heathrow Airport (LHR) Lost and Found
You can report a lost item online through the MissingX website or contact the Heathrow Lost Property Office.
The Lost Property Office is managed by Excess Baggage Company and operates online. They do not have a public-facing office for walk-ins.
If you lost an item on a flight, contact your airline directly, as they handle lost items left on planes.
Lost items are held for up to three months before being donated or auctioned.
Yes, there may be a retrieval fee depending on the item’s value to cover administrative costs.
Yes, you can track the status of your lost item report on the MissingX platform.
Unclaimed items are either donated to charity or auctioned off after three months.
Yes, but you may need to provide proof of ownership and authorization from the owner.
Some frequently lost items include passports, wallets, mobile phones, laptops, and luggage.
Use luggage tags, keep valuables in a secure bag, double-check seating areas, and use tracking devices like AirTags.
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